Privacy Policy

Effective Date: April 21, 2026 · Version 1.0 — Last Updated: 2026-04-21

1. Data Controller

Pacific Hard Wood-Flooring ("we", "us", "our") is the data controller for personal information processed in connection with pacific-hardwoodflooring.com.

Address: 1622 Sawtelle Blvd, Los Angeles, CA 90025, USA
Contact: info@pacific-hardwoodflooring.com

2. Categories of Data Collected

Identifiers — name and email address when you contact us voluntarily.
Contact metadata — phone number, inquiry type, and message content when you contact us voluntarily.
Technical data — IP address, browser type, device characteristics, operating system, referring URLs, and pages viewed.
Usage data — timestamps, clicks, and navigation patterns on the Service.
Approximate geolocation — derived from IP address (city/region level).

We do not knowingly collect payment card data through this website. Installation estimates and contracts are handled offline.

3. Purposes of Processing & Legal Bases

Respond to inquiries (contract / pre-contract) — to reply to messages and arrange estimates or showroom visits.
Operate and secure the Service (legitimate interest) — to deliver pages, maintain uptime, and protect against abuse.
Analytics (consent) — to understand aggregate visitor behaviour and improve the Service.
Advertising (consent) — only if you have opted in via the cookie banner.
Legal compliance (legal obligation) — to comply with applicable laws and respond to lawful requests.

4. Third-Party Sharing

We share personal data only with the following categories of recipients:

Hosting & CDN: our website infrastructure provider, for delivery of pages and static assets.
Analytics: privacy-conscious analytics tooling (activated only with your analytics consent).
Email communication: email service provider that handles messages sent to info@pacific-hardwoodflooring.com.
Legal or regulatory authorities where required by law.

We do not sell personal information in the traditional sense. Where "sharing" under CCPA/CPRA is implicated by cookie-based analytics or advertising, you may opt out via the cookie banner or the "Do Not Sell or Share My Personal Information" mechanism below.

5. International Data Transfers

Our service providers may process data in the United States and other jurisdictions. Where data is transferred outside your country of residence, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

6. Retention

Contact inquiries: retained for up to 24 months after last communication.
Server logs: retained for up to 90 days.
Analytics data: retained in aggregated form for up to 26 months.
Cookie consent records: retained for up to 12 months or until withdrawn.

7. Your CCPA / CPRA Rights

If you are a California resident, you have the following rights:

Right to Know — request categories and specific pieces of personal information we have collected.
Right to Delete — request deletion of personal information we hold about you.
Right to Correct — request correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing — direct us not to sell or share your personal information.
Right to Limit Use of Sensitive Personal Information — restrict processing of sensitive categories.
Right to Non-Discrimination — we will not discriminate against you for exercising any of these rights.

To exercise any of these rights, email info@pacific-hardwoodflooring.com. We will respond within 45 days, as required by law.

Do Not Sell or Share My Personal Information. You may opt out of any cookie-based sharing at any time by selecting "Reject Non-Essential" or "Customize" in the cookie banner at the bottom of every page, or by clearing the cookie-consent value in your browser storage.

8. Children's Data

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will delete it promptly.

9. Security Measures

We apply technical and organisational safeguards appropriate to the risk, including TLS encryption in transit, access controls on administrative systems, and periodic review of our data practices. No method of transmission over the internet is 100% secure.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the latest revision. Material changes will be highlighted on the Service.

11. Contact

For any question about this Privacy Policy or to exercise your rights, contact us at info@pacific-hardwoodflooring.com or 1622 Sawtelle Blvd, Los Angeles, CA 90025, USA.

Severability & Governing Law. If any provision of this Policy is held invalid, the remaining provisions remain in effect. This Policy is governed by the laws of the State of California, USA.